phsin Privacy Policy

1. Who We Are

This Privacy Policy applies to the phsin online gaming platform, accessible at https://phsin.app ("phsin," "we," "us," or "our"). phsin operates as an online casino and sports betting platform serving players in the Philippines, operating in accordance with applicable Philippine gaming regulations.

For the purposes of this Privacy Policy, phsin is the data controller responsible for the personal data you provide when using the phsin platform. If you have any questions about how phsin handles your personal data, please refer to the contact details in Section 14 of this Policy.

2. Personal Data We Collect

phsin collects the following categories of personal data from players and visitors:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license) collected during account registration and KYC verification.
• Contact Data: Email address, mobile number, and residential address in the Philippines (including city, province, and postal code).
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and GCash or PayMaya account references used for processing transactions in Philippine Peso (PHP).
• Account Data: Username, account preferences, gaming history, bonus usage, and responsible gaming settings such as deposit limits and self-exclusion status.
• Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and pages visited on phsin.
• Usage Data: Information about how you interact with phsin, including games played, session duration, betting patterns, and feature usage.
• Communications Data: Records of your correspondence with phsin's support team, including chat logs and email exchanges.

3. How We Collect Your Data

phsin collects personal data through the following means:

• Direct interactions: Data you provide when registering a phsin account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access phsin, including through cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.

4. How We Use Your Personal Data

phsin uses your personal data for the following purposes:

• To create and manage your phsin account, including verifying your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso via your chosen payment method.
• To provide access to phsin's games, including slots, live casino, bingo, and sports betting products.
• To administer bonuses, promotions, and loyalty programs, and to verify eligibility for promotional offers.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the phsin platform.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and PAGCOR reporting obligations.
• To enforce phsin's Terms & Conditions and Responsible Gaming Policy, including managing self-exclusion requests and deposit limits.
• To communicate with you about your account, transactions, promotions, and platform updates via email or SMS.
• To improve the phsin platform through analysis of usage patterns and player feedback.
• To provide customer support and resolve disputes.

5. Legal Basis for Processing

phsin processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual necessity: Processing required to perform the contract between you and phsin, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations and PAGCOR requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting phsin support.

6. Data Sharing and Disclosure

phsin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phsin may share your personal data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your transactions.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security partners: Services used to detect and prevent fraudulent activity on the phsin platform.
• Game content providers: Licensed game studios whose products are available on phsin, to the extent necessary for game operation and dispute resolution.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulation.
• Professional advisors: Legal, accounting, and compliance advisors, subject to confidentiality obligations.

All third parties with whom phsin shares personal data are required to handle that data in accordance with applicable data protection law and phsin's data processing standards.

7. Cookies and Tracking Technologies

phsin uses cookies and similar tracking technologies to operate and improve the platform. Cookies used by phsin include:

• Essential cookies: Required for the phsin platform to function, including session management and security features. These cannot be disabled.
• Analytics cookies: Used to understand how players interact with phsin, including pages visited and features used, to improve the platform experience.
• Preference cookies: Used to remember your account settings and preferences across sessions.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the phsin platform.

8. Data Retention

phsin retains your personal data for as long as your phsin account is active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• KYC documentation is retained for the period required by applicable Philippine law.
• Communications data is retained for up to two (2) years from the date of the communication.
• Technical and usage data is retained for up to twelve (12) months.

Upon expiry of the applicable retention period, phsin will securely delete or anonymize your personal data.

9. Data Security

phsin implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls limiting data access to authorized personnel, regular security assessments, and incident response procedures.

While phsin takes data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phsin will notify you and the relevant regulatory authority in accordance with applicable law.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phsin:

• Right to be informed: The right to know how phsin collects and uses your personal data, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data phsin holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to phsin's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe phsin has violated your data protection rights.

To exercise any of these rights, please contact phsin support using the details in Section 14. phsin will respond to your request within thirty (30) days.

11. Children's Privacy

phsin is strictly an adult platform. In accordance with Philippine gaming regulations, phsin does not permit access to players under 21 years of age. phsin does not knowingly collect personal data from individuals under 21. If phsin becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you believe that phsin may have inadvertently collected data from a person under 21, please contact phsin support immediately.

12. Cross-Border Data Transfers

phsin may transfer your personal data to service providers located outside the Philippines, including KYC providers, payment processors, and game content providers. Where such transfers occur, phsin ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act of 2012 and applicable international data transfer standards.

13. Updates to This Privacy Policy

phsin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Updated versions will be posted on this page with a revised effective date. Your continued use of phsin following the posting of an updated Privacy Policy constitutes your acceptance of the changes. phsin encourages you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or phsin's handling of your personal data, please contact the phsin Data Privacy team. Support is available 24 hours a day, seven days a week. You may reach phsin by email at: [email protected]

For complaints regarding phsin's data processing practices, you may also contact the National Privacy Commission of the Philippines.